Our commitment to your privacy notice summary what information we hold & where we get it how we use your information & why who we share your data with and why your choices and rights looking after your information contact
You trust us with your personal information, so we strive to always be clear and honest about how and why we will use it. Read more about what we collect about you and your choices and rights.
You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control.
It’s important that you know what personal information Tropical Takeover Events LTD (hereafter referred to as “Tropical Takeover” or “we”) collects about you, and how we use it.
We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our Data Protection Team using the details in the ‘Contact’ section below.
If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.
Our Privacy Notice has been designed with you in mind. How the notice applies to you will depend on the way in which you interact with us. For example, if you:
Your choices and rights under each scenario are explained in more detail below.
Click on each icon for more information or scroll down to read the full policy.
What Information We Have & Where We Get It We collect and store different types of information about you when you create an account, buy tickets from our ticketing agents, attend our events, contact us, and use our websites, apps and social media.
How We Use Your Information & Why We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing and as otherwise required by law.
Who We Share Your Information With & Why We share your information with Event Partner(s) – such as the ticketing agents, artist, co-promoter(s), record label or venue – as well as other third parties associated with the service provided.
Your Choices & Rights Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Looking After Your Information We’re always taking steps to make sure your information is protected and to delete it securely when we no longer need it.
Contact Us If you have any questions or feedback about this notice, or how we handle your information, get in touch with us.
If you create an account & buy from us. If you create an account, purchase a product from us (such as VIP experiences or merchandise), we will collect your contact and billing information directly from you. When you register for a presale, we collect your contact information, such as your name, street address, zip and post code, email, phone number and credit card number.
When you buy tickets to our events. When you purchase tickets to one of our events, or an event for which we are a co-promoter, or have a ticket transferred to you by a friend we will receive your information from ticket agents or e-commerce platforms used to sell tickets for our promoted and co-promoted events, or the venues we hire to put on the event. This includes your name, contact details and ticket purchase information, such as number of tickets bought and seat number(s).
When you attend one of our events. When you attend one of our events, we collect your information via our free Wi-Fi (if you register to use it) and, if available, via cashless payment wristbands which can be used to access events and to make purchases onsite at the event.
Fan images and CCTV. When attending an event at a venue or festival we collect your image and likeness whether this is through CCTV cameras or videographers or photographers on venue or festival sites. This is primarily collected for the safety and security of our fans; however, we sometimes use these images in our marketing or social media posts. If you wish to object to images being used for marketing visit the ‘Your Rights & Choices’ section below.
For the performance of our contract with you:
For our legitimate business interests:
We have security measures in place to protect your information and only keep it for as long as required to provide you with the services requested. When transferring information internationally, we ensure appropriate safeguards are in place.
For more information, or to get a copy of relevant documentation, please contact us. contact@tropicaltakeover.net.